Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
All orders ship within 1-2 business days.
All refunds are processed within 30 days of your return arriving back to us for quality control purposes.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You will need to provide your email, shipping address and card details. All communications will be sent to your email address, including details of how to cancel and any updates of your pre-order.
Purple Dot accepts all the major card networks - Visa, MasterCard and American Express.
You can cancel at any time, follow the cancellation link in your pre-order confirmation email. You will receive an email confirming the refund and should see the money back in your account in 3-5 business days.
Yes! Send an email to firstname.lastname@example.org with your updated details and a member of the customer service team will get this updated for you. You will then receive an updated pre-order confirmation email.
Payment information is processed securely by Stripe. No card details are transferred to or held by Pocket Sport or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols.
Once you have cancelled your pre-order, your refund will be processed within 3-5 business days.
Refunds are issued back to the debit or credit card used at checkout.
Our customer service hours are M-F from 9am-6pm EST.
We do not have a customer service line at this time.
All inquiries are responded to through email@example.com