RETURN POLICY

While we hope that you have fallen in love with your purchase, we understand that sometimes what we receive just isn’t what we expected, or just didn’t quite work. In those cases, here is the return policy for our collections. Please note, all garments must be in original condition with all tags attached, with no signs of wear, or stains either inside the garment or outside the garment. Stains are defined as discoloration due to make-up, lotions, liquids, food, or deodorant.

Gowns

We want you to be completely satisfied with your sachinandbabi.com order, thus we will accept your return specifically of items designated as “Gowns”, in original condition with all tags attached, with no signs of wear, or stains either inside the garment or outside the garment. All items must be received to our warehouse within 14 days of initial receipt to the client in order for the return to be honored. *Items without tags or garments that have been worn, altered or soiled in any way will not be accepted. Items returned after 14 days cannot be refunded. Your refund will be in the same form as the original purchase. Please note that shipping and handling charges are non-refundable.

Dresses, Pants, Blouses, Knits, Skirts Full-Price

We want you to be completely satisfied with your sachinandbabi.com order, thus we will accept your return specifically of items designated as “Dresses, Pants, Blouses, Knits, Skirts or Accessories”, in original condition with all tags attached, with no signs of wear, or stains either inside the garment or outside the garment. All items must be received to our warehouse within 14 days of initial receipt to the client in order for the return to be honored. Items returned after 14 days cannot be refunded. *Items without tags or garments that have been worn, altered or soiled in any way will not be accepted.Your refund will be in the same form as the original purchase. Please note that shipping and handling charges are non-refundable.

Sale Items

All items marked "SALE" are returnable within the 14 day window, please note the time-frame, as SALE items fall under their own category.

Final Sale Items and Special Promotions

All items marked "FINAL SALE" are final sale cannot be exchanged or returned at any time.

Promotions will not be retroactively applied to purchases made prior to said promotions launch.

Promotional sales and discounts that are triggered with a specific code will also carry the condition of "FINAL SALE" and are subject to the same policy regardless of whether the item is marked "FINAL SALE" on the site. All such codes and promotions will be clearly indicated for the customer's benefit.

Any and all FINAL SALE sale items that are returned to our warehouse will be shipped back to the customer at their expense.

Promotions and Codes

Sachin & Babi may at times have promotions and codes that allow for additional discounts, or benefits to the customer. These promotions are subject to our discretion and may include exclusions. All promotions will clearly indicate restrictions if any, we will also reserve the right to limit use of such promotions at any time. Promotions will NOT be retroactively applied to orders placed prior to the promotion being available.

MAKING A RETURN

US Orders

1. Remove or cover the original FedEx label on the exterior of the box to avoid confusion for the carrier.
2. Click here to create a return shipping label.
3. Take the return label and place it on the outside of the box (either covering the original label or in another obvious location).
4.  Drop your sealed package off at your local FedEx location.

Upon receipt of returned goods, Sachin & Babi reserves the right to deny refund if the merchandise does not meet the return policy requirements.

*Please allow up to 30 business days for us to process your return package at this time. All refunds to credit cards will appear within 1-2 billing statements.

International Orders

1. Remove or cover the original DHL label on the exterior of the box to avoid confusion for the carrier.
2. Click here to create a return shipping label.
3. Take the return label and place it on the outside of the box (either covering the original label or in another obvious location).
4.  Drop your sealed package off at your local DHL location.

EXCHANGES

Please return your item/s to us and simply purchase the new piece separately at sachinandbabi.com.

PRE-ORDERS FAQ

What do I need to provide when I make a purchase?

• You will need to provide your email, shipping address and card details. All communications will be sent to your email address, including details of how to cancel and any updates of your pre-order.

What are my payment options with Purple Dot?

• Purple Dot accepts all the major card networks - Visa, MasterCard and American Express.

What happens if I cancel or return my pre-order?

• You can cancel at any time, follow the cancellation link in your pre-order confirmation email. You will receive an email confirming the refund and should see the money back in your account in 3-5 business days.

Can I change my email or shipping address?

• Yes! Send an email to <your customer support email> with your updated details and a member of the customer service team will get this updated for you. You will then receive an updated pre-order confirmation email.

Is my payment information safe?

• Payment information is processed securely by Stripe. No card details are transferred to or held by Pocket Sport or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols.

I have cancelled my pre-order. How long will it take until I receive my
refund?

• Once you have cancelled your pre-order, your refund will be processed within 3-5 business days.

I have asked for a refund. How will I be refunded?

• Refunds are issued back to the debit or credit card used at checkout.