Return & Exchanges

While we hope that you have fallen in love with your purchase, we understand that sometimes what we receive just isn’t what we expected or didn’t quite work. In those cases, see below for the return policy for our collections. Returns accepted within 14 days of delivery for eligible items in original condition.

Start a Domestic Return Start an International Return

All returns must be requested within 14 days from the date of delivery for your return to be honored. Once your return is initiated, you'll have an additional 7 days to bring your item(s) to a shipping facility. Upon receipt of returned goods, Sachin & Babi reserves the right to deny refund if the merchandise does not meet the return policy requirements. Refunds are issued within 30 business days of confirmed receipt. You'll receive an email once your return is received, and again once your refund is processed. Please allow 2–3 business days after that for the funds to reflect on your bank statement, depending on your financial institution

Sachin & Babi does not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled. Please keep your tracking number until your refund is confirmed.

Item Condition Requirements

  • Be unused and unaltered
  • Have all original tags attached, including the red security tag (see image below)
  • Show no stains, discoloration, or signs of wear (including makeup, lotion, deodorant, or food stains)
  • Be free of odors, perfume, and pet hair

Try on your item with the security tag attached, it won't get in your way. Only cut and remove it once you've decided to keep your purchase. Removing it before that will make the item ineligible for return.

If returned merchandise does not meet these requirements, the return may be denied and the item will be shipped back to the customer.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact customerservice@sachinandbabi.com within 48 hours of delivery to initiate a claim. Include your order number, a description of the issue, and clear photos of the damage. Claims submitted after 48 hours may not be eligible for review.

Please note:

  • Any Sachin & Babi purchases from an external vendor cannot be returned to sachinandbabi.com.
  • Gift cards are non-returnable and non-refundable; all gift card sales are final. 

Full-Price Apparel Returns Policy

Please review our Item Condition Requirements above before initiating your return. Please note:

  • Returns must be initiated within 14 days of receiving your order. After 14 days, returns or exchanges will not be accepted.
  • Items without tags or garments that have been worn, altered or soiled in any way will not be accepted.
  • Your refund will be in the same form as the original purchase. Please note that shipping and handling charges are non-refundable.

Shoes and Bags Returns Policy

To be eligible for return:

  • Shoes must be tried on over a carpeted surface to prevent any scratches, staining, or marking to the soles.

  • All shoes must be returned in their original shoe box. Shoes returned without the original box, a damaged box, or with marked soles may not be accepted and will be returned to you.

  • All bags must be returned in their original box with the dust bag included. Bags returned without the original box, a damaged box, without a dust bag, or with any discoloration, markings, or stains to the interior or exterior of the bag may not be accepted and will be returned to you.

Final Sale Items and Special Promotions

All final sale designations will be clearly displayed on the product page and at checkout. All items marked "FINAL SALE" are final sale and cannot be exchanged or returned at any time. If a final sale item is returned, it will be shipped back to the customer. Return shipping for ineligible items will be at the customer's expense.

Promotional sales and discounts that are triggered with a specific code will also carry the condition of "FINAL SALE" and are subject to the same policy regardless of whether the item is marked "FINAL SALE" on the site. All such codes and promotions will be clearly indicated for the customer's benefit.

Promotions and Discount Codes

  • Promotions may include specific exclusions and will always list these details clearly.

  • Promotions are not retroactive and cannot be applied to past purchases.

  • Each code may be limited to one use per customer and subject to availability.

  • If a promotion marks certain items as final sale, those items will follow the Final Sale Policy above.

Making a Return or Exchange

Returns are processed within 30 business days of receipt. This includes inspection, quality review, and restocking. Refunds appear within 1–2 billing cycles once issued. You'll receive email updates at each stage.

Domestic Returns

Follow these steps to return your U.S. order.

  1. Remove or cover the original UPS label on the exterior of the box to avoid confusion for the carrier.

  2. Click here to initiate your return or exchange and create a return shipping label.

  3. Place the new label securely on the box and ensure the package is sealed.

  4.  Drop your package at any UPS location and obtain a receipt. Keep your receipt until your refund is issued.

    Upon receipt of returned goods, Sachin & Babi reserves the right to deny refund if the merchandise does not meet the return policy requirements.

    International Returns

    We currently accept international returns via UPS only.

    1. Remove or cover the original UPS label on the exterior of the box to avoid confusion for the carrier.

    2. Click here to initiate your international return or exchange and create a return shipping label.

    3. Place it securely on the package and ensure all items are in original packaging

    4.  Drop your sealed package off at your local UPS location and ensure you receive a receipt.

      Upon receipt of returned goods, Sachin & Babi reserves the right to deny refund if the merchandise does not meet the return policy requirements.

      FAQs

      How many days do I have to return an item?

      You have 14 days from your delivery date to request a return or exchange. Once your return is initiated, you'll have an additional 7 days to drop your package at a shipping facility.

      Why does my return take up to 30 business days to process?

      During this window, our warehouse team inspects, verifies, and restocks each returned item to confirm it qualifies before your refund is issued. Once processed, refunds appear on your original payment method within 1–2 billing statements.

      Do I need to remove the security tag before trying on my item?

      No, please leave the security tag attached while you try on your item and decide whether to keep it. The at-home removal tool is only meant to be used once you've decided to keep your purchase; removing the tag before that will make the item ineligible for return.

      What condition does my item need to be in to qualify for a return?

      Items must be unused and unaltered, with all original tags attached and no stains, odors, or signs of wear. Please see our full Item Condition Requirements above for details.

      Are final sale items returnable?

      No. Final sale items (including items purchased with a promotional code marked final sale) cannot be returned or exchanged.

      What should I do if my item arrives damaged?

      Contact customerservice@sachinandbabi.com within 48 hours of delivery with your order number, a description of the issue, and clear photos. Claims submitted after 48 hours may not be eligible for review.

      Can I return shoes or bags?

      Yes, as long as shoes are returned in their original box with unmarked soles, and bags include their original box and dust bag.


      We're Here to Help

      Your satisfaction is our priority. Our team reviews every return with care to ensure fairness and accuracy. If you haven't received your refund within 30 business days, please contact customerservice@sachinandbabi.com for personalized assistance